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★★★★★★★★★★ 4.6 from 175 Google reviews
★★★★★★★★★★4.6from 175 Google reviews
Our built-in Sub-Zero 650 started throwing a vacuum condenser light and warming up right before Labor Day. The technician, Sam, showed up right on time, cleaned the heavily impacted coil assembly on top, and replaced a brittle vacuum switch. Runs silent and pulled back to 36 degrees in no time.
Thought we were looking at buying a whole new fridge when our freezer side refused to drop below 28. Tech tested the thermistor resistance, found it was drifted out of spec, and swapped it on the spot. Great to find someone who actually troubleshoots instead of pushing a multi-thousand dollar compressor replacement.
The actual repair on the evaporator fan was clean and painless. Knocking one star off solely because dispatch gave me an arrival window of 1 to 4 PM and he arrived at 3:55 PM. At least he called thirty minutes prior so I wasnt stuck waiting blind.
We have custom alder paneling on an integrated column unit, so I was terrified of anyone prying on it. The technician handled the trim work with absolute surgical care, swapped the electronic board, and rehung the custom facade without a single scuff. Elite service.
Loud clicking sound coming from behind the bottom toe-kick every few minutes. Turned out the start relay on the secondary compressor had scorched. He carried the exact genuine replacement in his service van, popped it in, and had it cycling normally in under 45 minutes.
Ice maker decided to flood the freezer bin with an inch of frozen water. The tech identified a weeping water inlet solenoid that wasn't seating shut. He replaced the valve block, purged the line, and walked me through the reset cycle. Very polite young man.
The fridge is cold again, but the process took longer than promised. Sourcing the OEM control board took five business days due to supplier backorders. Appreciated the technician’s workmanship once he got here, but the lack of status updates during the wait was frustrating.
Had standing water pooling under our lower deli crisper bins for over two months. Tech blew out a massive calcium and algae plug in the defrost drain trough, treated the drain tube, and leveled the cabinet so it drains properly. Problem permanently resolved.
Called at 7:30 AM after hearing the compressor struggle. They had a truck routed to our neighborhood by late morning. Clear quote upfront, no hidden diagnostic surprises, and completed the capacitor swap smoothly. Professional from start to finish.
Replaced the door perimeter gaskets on our 42-inch side-by-side. The seal is completely airtight now and solved the interior condensation, but the price for OEM rubber felt a bit steep. You definitely pay a premium for brand-name parts, though the tech’s labor was solid.
A lot of service companies complain or charge astronomical travel fees to come all the way up through the guard gates in Desert Mountain. These folks arrived without hesitation, cleared security easily, and quickly replaced our failing defrost timer.
Our Sub-Zero 550 is over twenty years old and means a lot to us. Another contractor said it was obsolete junk. This tech took one look, praised the build quality, replaced a tired fan motor, and had it running quietly. Will only use these guys from now on.
Laid heavy protective neoprene runners across our travertine tile before rolling out the heavy refrigeration chassis. Caught a cracked plastic drain pan that was slowly leaking water into the subfloor. Clean, efficient, and extremely observant.
Our Sub-Zero wine storage unit had zone 2 locked at 64 degrees regardless of settings. Tech diagnosed an open-circuit thermistor line, repaired the wiring pin, and calibrated the thermostat. Preserved our wine collection just in time.
Workmanship on the ice maker was decent, but the technician left greasy thumb smudges all over the stainless steel front panel and across the floor trim. If Im paying premium rates for high-end repair, cleanup ought to be standard.
Technician had thirty years of experience and it showed. Identified an airflow blockage caused by a stuck motorized damper simply by feeling the temperature gradient between shelves. Fixed within an hour.
Received automated text alerts with the tech’s photo and current GPS location when he was en route. Excellent safety practice. Diagnosed our Sub-Zero PRO 48 quickly and finished the electrical repair without fuss.
Woke up to soft ice cream and our freezer holding at 22 degrees. Squeezed us into their morning schedule, swapped out a bad defrost bimetal thermostat, and the temperature dropped back down to 0 by dinner time.
Very competent repairman who clearly knows Sub-Zero mechanics. Docking a star simply because their phone booking line kept me listening to hold music for twelve minutes before I could speak to a human dispatcher.
Extremely courteous and professional. Tech provided the exact itemized pricing prior to turning a screw. No bait-and-switch tactics or pushy upselling for service warranties. Our built-in unit is purring like new.
Our main kitchen Sub-Zero and our undercounter beverage center both had issues after an APS electrical surge. Tech inspected both, replaced the surge-damaged capacitors, and only charged us a single travel diagnostic fee. Unmatched fairness.
Door wasn't pulling closed on its own and the interior lights were constantly warming up the top shelf. Tech adjusted the bottom cam hinges and realigned the heavy panel. Shuts tightly with that solid Sub-Zero vacuum seal now.
The initial fix on our defrost sensor lasted about three weeks before frosting over again. To their credit, they came back out the next morning under warranty and replaced the defrost control board at zero charge, but dealing with it twice was a headache.
Transparent and refreshingly honest. Tech pointed out that our ice maker wasn't defective; our reverse osmosis system under the sink just had a depleted bladder tank delivering zero water pressure. Charged only the minimal trip fee.
Technician went above and beyond by communicating with my Spanish-speaking mother, walking her through every step of the control module replacement so she never felt out of the loop. Truly appreciated the extra patience and care.
Commercial-grade Sub-Zero unit in our boutique baking prep kitchen failed early on a Thursday. Technician treated it as a business emergency, showed up by 10 AM, and replaced the condenser fan assembly. Saved a huge weekend production run.
Had a severe vibrating buzz rattling through the upper grille assembly. Tech climbed up, isolated a bent aluminum fan blade, straightened and dynamically balanced it, and secured the motor housing. Total silence restored.
The tech was clearly skilled and resolved the temperature fluctuation on our 642, but he barely spoke more than three sentences during the entire visit. A quick verbal summary of the failure would have been appreciated.
Fair diagnostic fee that is actually credited directly toward the final invoice if you proceed with the repair. Makes hiring them a no-brainer. Fast, honest starter relay fix on our 36-inch built-in.
Showed up on a blistering 115-degree July afternoon. Replaced the evaporator fan motor in our Sub-Zero 632 without breaking a sweat, tested current draw, and cleaned up every piece of wire packaging. Outstanding worker.
We noticed water slowly dripping behind our Sub-Zero PRO 48. Tech located a hairline crack in the secondary copper compression fitting, cut and re-flared the line, and leak-checked it under pressure. Saved our cabinetry from serious dry rot.
Dispenser was trickling out water at a glacial pace. Tech bypassed the secondary solenoid to confirm low flow, replaced the clogged inline filter manifold, and now water flow is fully restored.
The technician showed up without calling ahead, catching my wife completely unprepared. The thermistor replacement itself was fine, but basic customer protocol should involve a courtesy call before pulling into the driveway.
Living behind strict gate security means dealing with tedious vendor coordination. Their dispatch office handled the gate code clearance and vendor insurance paperwork seamlessly. Great repair on our integrated column.
He could have easily told me my sealed system was failing and sold me a multi-thousand dollar repair. Instead, he pulled out a vacuum, cleared the dust clogging the intake grille, reset the breaker, and had it cycling normally. Rare integrity.
Sub-Zero ice maker was producing tiny, hollow cubes that melted instantly. Sourced the OEM dual-valve assembly, swapped it out, and the machine has been cranking out solid, full crescents all week.
Work performed was first-class and the fridge is freezing reliably again. Deducting a star simply because obtaining a formal itemized receipt for our property insurance claim required three phone calls to their front desk.
Our Sub-Zero 690 display was flashing error code "EC 50" constantly. Tech translated the fault immediately, replaced the evaporator thermistor, cleared the diagnostic log, and verified cooling. Outstanding technical fluency.
Sub-Zero wine cooler was humming loudly and wouldn't hold temperature in the upper white wine section. The tech calibrated the damper gate, cleaned the lower heat exchanger, and the zones are dead-on at 45 and 55 degrees again.
Punctual, professional, and knowledgeable. Took time to show me how the dual-refrigeration system keeps freezer air from drying out fresh produce in the main fridge. Real pride in craftsmanship.
Same-day dispatch saved hundreds of dollars worth of fresh steaks and produce on a hot Saturday. Swapped the seized condenser fan motor and had the temperatures stabilizing by 2 PM.
Tech observed that our door gasket was pinching along the upper corner, allowing warm desert air to sneak inside. Rather than billing me for a replacement gasket, he heated and reshaped the vinyl seal back into place. Honest problem solving.
Our built-in Sub-Zero died on the morning of July 4th right before a family cookout. They actually had an emergency technician available who diagnosed a blown capacitor and had us running before noon. Unbelievable rescue.
Technician was polite and the repair on our Sub-Zero 601 was successful, but he didn't haul away the cardboard packaging from the new fan motor. Left it leaning against my kitchen trash bin. Minor, but noticeable.
No high-pressure sales routines, no attempts to lock me into recurring maintenance subscriptions. Just solid troubleshooting, clear pricing, and reliable repair of our cooling damper.
Handled our massive 48-inch built-in unit with zero difficulty. Slid the entire assembly forward onto protective floor pads, replaced the defrost assembly, and leveled the legs perfectly before leaving.
Previous repair outfit charged me $200 and told me my 15-year-old Sub-Zero was beyond saving. These guys found a bad inverter board, replaced it for a very reasonable fee, and the fridge is running like factory-new.
Booking online was simple, appointment confirmation came via text immediately, and the technician arrived within the first twenty minutes of the window. Outstanding operational discipline.
The technician seemed in a major rush throughout the visit. He fixed the leaking water filter housing correctly and there are no leaks, but he was in and out the door in under twenty minutes without answering questions.
Our Sub-Zero 611 freezer was turning into an ice cave every few weeks. Tech identified a warped defrost heater element that wasn't getting hot enough along the edges. Swapped the heating rod and it's completely frost-free.
I am an eighty-year-old widow and often worry about being taken advantage of by home contractors. The young man who came out was deeply respectful, showed me the worn part, and explained the billing clearly. Wonderful company.
Diagnosed an intermittent overnight temperature spike that two other outfits failed to reproduce. Traced it directly to a sticking relay on the defrost board. Excellent deductive reasoning.
Very clean execution. Tech laid down heavy drop cloths, took his shoes off at the threshold, and left our kitchen floor cleaner than when he arrived. Replaced our Sub-Zero 642 fan motor with ease.
Had to reschedule our initial appointment by twenty-four hours because the morning technician had a flat tire. They were very apologetic and waived the diagnostic fee to make up for it, which I respected.
Our Sub-Zero refrigerator door would bounce back open unless firmly shoved. Tech disassembled the lower hinge, replaced the nylon closure cam, and now it pulls itself tightly shut with that satisfying heavy click.
Very straightforward experience. Tech arrived, ran diagnostics on the display board, replaced the faulty sensor, and presented a digital invoice on his tablet. Painless from start to finish.
Fixed our built-in Sub-Zero French door when the center mullion stopped flipping shut, letting warm air spill in. Adjusted the guide track and replaced the heating element in the flap. Works like a charm.
Appreciated that he carried factory OEM replacement parts on his vehicle instead of using generic third-party substitutes. If you own a Sub-Zero, you want authentic parts. He had the exact board in stock.
I manage multiple executive vacation rentals across Scottsdale and require vendors who can handle guest coordination independently. They communicated with our guests politely, fixed the ice maker, and billed me electronically.
The technician diagnosed our issue accurately, but the quote for labor felt exorbitant for what turned out to be twenty minutes of electrical testing and tightening a loose terminal screw.
Our Sub-Zero freezer fan motor sounded like an airplane propeller starting up. Tech replaced the assembly in thirty minutes and now you can barely hear the fridge running across the kitchen.
Technician demonstrated deep familiarity with the 700 series integrated drawers. Diagnosed an open sensor in the bottom freezer drawer and had it cooling back to sub-zero levels before lunch.
Quick, clean, and reliable. Arrived right in the middle of the scheduled window, diagnosed a faulty start capacitor, and had our Sub-Zero 561 cooling down within an hour.
The technical repair was top notch, but the front office took over twenty-four hours to return my initial inquiry message. Once booked, everything was smooth.
We had constant water seepage underneath our custom kitchen island where the wine storage unit sits. The tech isolated a cracked drain elbow, replaced the fitting, and verified the pump operation. Dry as a bone now.
Excellent communication. Received automated updates when the technician was dispatched, complete with a live map. Swapped the condenser fan without any fuss.
Tech was patient with all my curious technical questions, showing me the diagnostic readouts on his meter and explaining how the defrost termination cycle functions. Rare to find contractors this open and informative.
Sub-Zero 690 ice maker had ceased production entirely. He replaced the fill valve, verified water pressure, and replaced the ice mold sensor. Trays were dropping full batches of ice within a few hours.
The replacement fan motor fixed the cooling problem, but the technician failed to reinstall one of the inner shelf retaining clips, causing a shelf to tilt when we loaded groceries. Had to pop it back in myself.
Honest pricing. Another service company claimed we needed an entire sealed-system overhaul for several thousand dollars. This technician found a blown relay switch for a fraction of that cost. Running perfectly.
Our Sub-Zero 632 was leaking water onto the top shelf from the internal coil housing. The tech cleared a frozen trough line, added an auxiliary heating wire, and ensured water drains outside properly.
Sub-Zero PRO 48 had an audible compressor chatter that kept worsening. Tech identified early stage relay contact pitting, replaced the start device assembly, and verified operating pressures. Saved a very expensive compressor.
Great repair work on our door alignment, though the technician arrived ten minutes after the end of the four-hour window. He was courteous and apologized for the heavy traffic on Scottsdale Road.
Slid our 48-inch refrigerator out from between flush cabinetry without a single scratch on our white oak cabinets or hardwood flooring. Outstanding skill and care.
Sub-Zero ice maker was dumping crushed shards instead of full cubes. Tech adjusted the water supply valve dwell time, leveled the maker assembly, and now produces flawless crescent cubes.
No upselling, no fake diagnostic charges, and no hidden line items. The total on the estimate was exactly what appeared on my digital receipt. High standard of integrity.
Super responsive team. Our built-in unit started warming up during a 110-degree afternoon and they had a technician out to our home by 3 PM. Defrost heater replaced on the spot.
The technician fixed our cooling issue, but spent ten minutes trying to push an expensive annual preventative maintenance contract after completing the work. I prefer contractors who fix the problem without aggressive sales pitches.
We inherited a 1990s Sub-Zero when we bought our home. The tech sourced an authentic legacy thermostat, calibrated the temperature ranges, and kept a vintage machine running beautifully.
Punctual and courteous. Tech diagnosed a failing fan motor on our Sub-Zero 601 in ten minutes flat, replaced it from truck inventory, and swept up the toe-kick area before departing.
Our panel-ready refrigerator had custom wood panels that were sagging slightly and scraping the floor. The technician realigned the heavy hinge hinges and tightened the structural mounting brackets. Operates smoothly now.
Good repair work on the main control module. The only hiccup was the two-day delay while waiting for the board to arrive from the regional distributor, but they kept me informed.
Friendly office dispatch and a consummate professional in the field. Replaced our Sub-Zero evaporator fan motor quickly, leaving zero trace that any work had been performed.
The technician arrived fully prepared with factory schematics and proper diagnostic equipment. Found an open circuit in our door switch harness and repaired the terminal pins.
Appreciated the technician’s clear explanation of why our condenser coils were clogging so rapidly in our home, providing practical tips on filter maintenance for desert dust.
Our Sub-Zero beverage center stopped cooling down to temperature. Tech discovered a failed start capacitor, replaced it quickly, and tested current draw before heading out.
The technician was able to get our freezer cooling again, but he forgot to plug our ice maker back in after reassembling the interior panel. Had to reach back in and connect the wire harness myself.
Living out in North Scottsdale can make finding prompt high-end appliance technicians difficult. These folks showed up within their window and repaired our Sub-Zero 642 with zero drama.
Flawless workmanship on our integrated column refrigerator. Sourced and replaced the internal LED driver board and sensor assembly without marking the custom door facings.
Quick response when our Sub-Zero 550 stopped holding safe temperatures. Tech identified a dead defrost timer, had the exact replacement on his truck, and wrapped up inside forty minutes.
Competent technician who clearly understands the sealed mechanical systems on built-in units. Price felt slightly premium, but the rapid same-day turnaround made up for it.
Sub-Zero ice maker was jammed solid with clumped ice. Tech disassembled the mold, found a burnt-out strip heater that wasn't ejecting the cubes cleanly, and replaced the assembly.
Very tidy technician. Laid clean drop cloths from our front entryway all the way into the kitchen to protect our rugs. Replaced the fan motor and left the area spotless.
Saved a fridge full of party groceries on a busy weekend. Dispatched a technician within three hours of my call, diagnosed a dead relay switch, and got the compressor back online.
Bilingual and exceptionally respectful. Tech walked my father through the failure on his older Sub-Zero 601 in Spanish and provided clear, fair pricing upfront.
Technician arrived an hour late without calling ahead to advise us of the delay. The actual defrost drain repair was fine, but our time is just as valuable as theirs.
Our Sub-Zero wine preserver had its lower zone temperature creeping upward. Tech tracked it to a failing zone sensor, replaced it, and recalibrated the board. Works like new.
Fair and honest pricing. Tech credited the initial diagnostic fee straight toward our final labor total when we approved the repair on our Sub-Zero 632.
Appreciated that the tech didn't try to charge me for an unneeded compressor replacement when our issue was simply a bad capacitor and a heavily fouled condenser coil.
Good repair work overall on our door latch. Sourcing the replacement handle bracket took four days, but the technician installed it cleanly once it arrived.
Very impressive diagnostic capability. Tech tested the sensor resistance values right from the main board terminal block without tearing apart the interior shelving first. Efficient and knowledgeable.
No upselling or fake emergencies. Tech noticed our air purification cartridge was past its date and simply gave me the part number to order myself rather than billing a markup.
Sub-Zero 690 was vibrating and humming constantly. The tech isolated a failing lower fan bearing, replaced the motor, and balanced the blade assembly. Whispering silence.
Second time calling this company for our appliances. Fixed our Sub-Zero ice maker last year and replaced our evaporator fan this spring. Consistent excellence every time.
Honest evaluation. The technician evaluated our aging 25-year-old unit, identified a leak in the evaporator coil wall, and transparently explained why replacement was a smarter financial choice than a costly rebuild.
Repair took two appointments because the technician didn't have the specific Sub-Zero inverter board in his van stock. He got it running on the second visit, but going without a fridge for four days was inconvenient.
Same-day service in an area where most contractors take three days to respond. Diagnosed our Sub-Zero PRO 48, swapped a failing relay, and saved our family groceries.
Professional, uniformed, with clear company identification and badging. Replaced our Sub-Zero 632 thermostat and tested operating temperatures for twenty minutes before leaving.
No hidden fees or unexpected charges on the final receipt. What was quoted over the phone and confirmed at the door was the exact price on the invoice. Sub-Zero 561 runs great.
Freezer was frosting up along the back panel and restricting airflow. Tech thawed the evaporator block, replaced the defrost timer, and cleared the drain line completely.
Good technician who fixed our cooling issue in forty minutes. Deducting one star because their dispatch phone system was down when I tried calling to confirm arrival timing.
Clear options laid out with no pressure. Tech gave me the repair price versus anticipated remaining equipment life, letting me make the call without being steered. Repaired our Sub-Zero BI-36U.
Water was weeping out from the bottom front kickplate onto our kitchen floor. Tech located a crack in the drain pan, replaced it, and secured the heater wire. Perfectly dry since.
A live person answered the phone on a Sunday afternoon and scheduled a Monday morning slot without charging an emergency fee. Prompt repair on our Sub-Zero 690.
The tech who came out seemed hurried and dismissive when I described the intermittent temperature swing, claiming it was normal. Had to call another provider to get the bad sensor replaced.
Came in well under the price quoted by another high-end appliance service in the valley. Clean fan motor replacement on our Sub-Zero 642. Runs quietly and efficiently.
Clean, punctual, and highly skilled. He maneuvered our massive 42-inch built-in Sub-Zero out from between stone pillars without making contact with the framing.
Our custom wood cabinet panels were slightly out of alignment after years of use. The technician adjusted the mounting brackets and re-hung the custom panel perfectly flush.
Good repair work on our wine preservation unit. The only minor inconvenience was the technician arriving near the very end of the scheduled four-hour window.
Tech took the time to answer all of my questions regarding proper temperature balance between the fresh food compartment and the crisper drawers. Very polite and patient.
Old-school craftsman who knew our Sub-Zero model down to the last screw. Diagnosed a bad starting relay simply by listening to the compressor hum. Repaired within an hour.
Our Sub-Zero stopped cooling right before a major family gathering. They managed to fit us into their emergency weekend schedule and had the fridge cooling hours before guests arrived.
Traveled all the way up to our home in North Scottsdale without adding travel surcharge fees. Replaced the condenser fan on our Sub-Zero 611 cleanly.
Very affordable repair for a high-end appliance. Tech found the most direct and cost-effective fix for our Sub-Zero BI-36U without padding the invoice.
The cooling repair on our panel-ready Sub-Zero holds up fine, but obtaining our paid invoice for our home records took several follow-up emails to their billing department.
Automated text notifications kept me informed from dispatch to arrival. The technician was respectful, wore shoe booties, and fixed our Sub-Zero 561 without fuss.
Single trip, correct factory part on hand, and problem resolved. Haven't had to think about our Sub-Zero BI-42SD since the technician visited.
Very tidy workspace. Laid down protective pads, organized his tools neatly, wiped the unit down, and left our kitchen floor cleaner than when he arrived.
Good, honest pricing. Only four stars because the technician had to make a run to the local parts supplier to grab a specific harness, extending the appointment slightly.
Holiday weekend availability was a lifesaver. Our Sub-Zero 36-inch died right before a holiday barbecue and they had a technician out Saturday morning to fix it.
Could have told me the compressor was dead and charged thousands, but honestly showed me that it was just a $35 thermistor causing the short-cycle. Rare honesty.
Checked the entire operating system, electrical lines, and refrigerant pressures even after finding the primary fault to ensure nothing else was failing. Thorough work on our Sub-Zero 42-inch.
The technician fixed the unit, but the markup on the replacement control board was extremely high compared to retail prices online. High convenience premium.
Had to leave the house mid-appointment for a family emergency and felt totally comfortable leaving the technician to finish up the installation. Trustworthy and polite.
Straightforward, no-nonsense service. Showed up on time, identified the faulty component on our Sub-Zero wine storage unit, replaced it, and billed the agreed amount.
Saved a full load of groceries on a warm Saturday. Dispatched a tech who had our panel-ready Sub-Zero cooling again inside two hours. Exceptional emergency response.
Tech was patient and bilingual, speaking with my mother in Russian to explain the repairs on our integrated Sub-Zero column. Everything went seamlessly.
Good repair work on our integrated column refrigerator. Sourcing the replacement hinge bracket took five days, but the installation was seamless.
Two other service companies told us our built-in Sub-Zero was unserviceable. These folks came out, cleaned the coils, replaced the fan motor, and it runs like brand new.
Under an hour on site, polite the entire time, and our 36-inch Sub-Zero freezer has maintained a perfect 0 degrees ever since the visit.
Home warranty sent two contractors who claimed the unit was unfixable. Paid out of pocket for this team and they fixed it for a modest fan motor fee. Sub-Zero undercounter runs great.
The repair on our Sub-Zero 611 held up fine, but the technician was fifteen minutes late and didn't call to let us know. Communication could improve.
Given a 1 to 3 PM window and the doorbell rang at 1:05 PM. In an industry notorious for late arrivals, their punctuality with our Sub-Zero column freezer was remarkable.
Sub-Zero 550 had an annoying rattle that was echoing through our open kitchen. Tech isolated a loose bracket on the condenser shroud, secured it, and silence was restored.
Half the cost of an estimate we received from a competing service provider, and the repair on our Sub-Zero BI-36U has held up flawlessly.
Solid service on our wine preserver. Only slight drawback was waiting on hold for ten minutes with dispatch to secure a booking slot.
Fifteen minutes to diagnose a problem that two other repair outfits spent hours scratching their heads over. Deep experience and knowledge on Sub-Zero appliances.
Our 48-inch Sub-Zero was wedged into an impossibly narrow cabinet opening. Tech maneuvered it out and back in without leaving a mark on the adjoining wood cabinets.
Booked Tuesday morning, technician arrived Wednesday, repair was under $250. Everything you want from an appliance repair service for a Sub-Zero 561.
I am elderly and slow on my feet, and the technician was extraordinarily patient and kind. Fixed our door seal and the Sub-Zero column freezer stopped running constantly.
Having to wait five days for an open service appointment in January was frustrating while living with a dead 36-inch Sub-Zero. Work was fine once they showed up, but scheduling was tough.
No pressure or aggressive steering. Tech laid out the repair-versus-replace numbers and let us make the choice independently. Repaired our Sub-Zero 601 and glad we did.
Quoted price held firm. Quoted time window held firm. Rare reliability and straightforward repair on our Sub-Zero 561.
Ice maker was producing half-formed cubes for over a year. Tech replaced the water inlet valve and fill tube. Full ice cubes since, though parts took two days to arrive.
Same-day service when our Sub-Zero 642 started warming up unexpectedly. Technician arrived by early afternoon with the required parts in stock.
Under an hour on site, no mess left behind, and took all old parts and shipping packaging with him. Sub-Zero runs quietly again.
Guessed the bad damper door from our phone description and brought the replacement part with him on the first visit. Saved us a second service call on our 700 series unit.
Followed up unprompted. Office called three days after our appointment to ensure our 36-inch Sub-Zero was holding safe temperatures. Nobody does that anymore.
The technician told me honestly that repairing our aging Sub-Zero PRO 48 would buy us two or three years of life rather than a decade. Appreciated the candor, but the labor cost was steep.
Courteous on the phone, prompt at the front door, and had our panel-ready Sub-Zero running within an hour. Excellent service experience.
Diagnosed and resolved a tricky start relay fault on our Sub-Zero BI-36U. Fair rates and clear, honest communication throughout the visit.
Respectful technician who removed shoes at the door and placed floor runners down. Fixed the Sub-Zero wine storage unit efficiently, though scheduling was booked out two days.
Technician had authentic factory training and answered all of my technical questions regarding the sealed system without hesitation.
Gate coordination in our private neighborhood was handled smoothly by their office. Technician arrived right on time and fixed our Sub-Zero PRO 48 cleanly.
Sealed system leak on an older Sub-Zero. Tech advised walking away rather than wasting money on a short-term patch, billing only the diagnostic fee. Honest advice.
Repair on our Sub-Zero 690 was good, but getting an itemized receipt for our records took three calls to their front desk over a week.
Expected a talk about replacing our undercounter Sub-Zero and got a clean, inexpensive component fix instead. Saved us thousands.
Rebuilt our Sub-Zero 561 ice maker assembly smoothly. Technician had the OEM factory kit on hand and completed the job in forty minutes.
Bilingual and patient. Spoke Spanish with my wife and English with me to ensure we both understood the repair on our 42-inch Sub-Zero side-by-side freezer fan.
Uniformed technician, ID badge, clear explanation before opening the lower grille. Replaced the water filter housing on our Sub-Zero BI-42SD and stopped the slow leak.
No surcharge for coming out to North Scottsdale and only a short wait for an appointment. Sourced and replaced our Sub-Zero control module without delay.
Cracked defrost heater was causing a sheet of ice to form on our 700 series rear panel every two weeks. Replaced the heating rod and it hasn't iced over since.
Straight answers on our Sub-Zero PRO 48. Asked if the unit was worth fixing and got hard numbers rather than a high-pressure sales speech.
The technician fixed our undercounter Sub-Zero and it cools properly, but he left two empty component boxes sitting on our kitchen counter instead of taking them out.
Sub-Zero built-in was throwing an erratic temperature code. Tech pulled the schematic, checked the resistance curves on the thermistor, and had the replacement wired in forty minutes. Outstanding technical capability.
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